Welcome to our FAQ section! We’ve compiled answers to common questions about our premium pet products, shipping policies, and more. At Blue Boo Pet Care Shop, we’re committed to providing exceptional service for discerning pet parents who value quality nutrition, healthy treats, and stimulating toys for their furry family members.

About Our Products

What types of pet products do you offer?

We specialize in premium pet care products including:

  • High-quality dry and wet food from trusted brands
  • Nutritious treats for training and rewarding
  • Engaging toys for mental stimulation
  • Practical bowls and feeders
  • Gentle grooming supplies
How do you ensure product quality during shipping?

Our team carefully packages all items, with special attention to fragile products and food items. Dry food is sealed to maintain freshness, wet food is protected with cushioning, and delicate items are wrapped securely.

Ordering & Account

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.

Can I modify or cancel my order after placement?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been shipped yet.

Shipping & Delivery

What are my shipping options?

We offer two convenient shipping methods:

  • Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
  • Free Shipping (15-25 business days via EMS) – for orders over $50
All orders are processed within 1-2 business days from our San Jose warehouse.
Do you ship internationally?

Yes! We ship worldwide to most countries (excluding some Asian and remote regions). Whether you’re in San Jose or Sydney, we’ll deliver premium pet products right to your doorstep.

How can I track my order?

You’ll receive email notifications with tracking information at every stage of delivery. You can also check your order status by logging into your account on our website.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.

Returns & Exchanges

What is your return policy?

We want you and your pet to be completely satisfied. You may return any item within 15 days of receipt for a refund or exchange. Items must be unopened and in original condition.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

How can I contact customer service?

Our pet-loving customer service team is happy to help! You can reach us at:

  • Email: [email protected]
  • Mailing Address: 243 Black Oak Hollow Road, San Jose, US 95113
We typically respond to emails within 24-48 hours.

Thank you for choosing Blue Boo Pet Care Shop for your pet’s premium needs! We’re committed to providing quality products and exceptional service for you and your furry family members.