Welcome to Blue Boo Pet Care Shop (“we”, “us”, or “our”). At Blue Boo, we’re as committed to protecting your privacy as we are to providing premium pet care products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blueboopetcare.com.

1. Information We Collect

We collect information that helps us provide our pet-loving customers with exceptional service:

  • Personal Information: When you make a purchase, create an account, or contact our customer service, we collect your name, email address, shipping address, payment information, and phone number.
  • Transaction Data: Details about purchases you’ve made, including products ordered, payment method, and order history.
  • Technical Data: IP address, browser type, operating system, and device information to optimize your shopping experience.
  • Usage Data: Information about how you navigate our site, which products you view, and what items you add to your cart.
  • Communication Data: Records of your interactions with our customer service team.

2. How We Use Your Information

We use your information responsibly to enhance your experience with Blue Boo:

  • Process and fulfill your orders for premium pet products
  • Provide customer support and respond to your inquiries
  • Improve our website, products, and services
  • Send you order confirmations, shipping notifications, and service-related communications
  • With your consent, send you promotional emails about new products, special offers, or pet care tips
  • Prevent fraud and enhance the security of our website
  • Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your information with the same care we’d want for our own pets’ data:

  • Service Providers: We share information with trusted third parties who assist with payment processing, shipping, marketing, and website operations. These partners are contractually obligated to protect your data.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.
  • International Transfers: As we serve customers globally, your data may be processed outside your country of residence, always with appropriate safeguards.

We never sell your personal information to third parties.

4. Data Storage and Security

We implement security measures that match our high standards for pet care products:

  • Industry-standard 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Regular security audits of our systems
  • Limited access to personal information on a need-to-know basis
  • We do not store complete credit card details on our servers

While we implement robust security measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

You have control over your personal information:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You can update or correct your account information through your profile settings.
  • Deletion: You may request deletion of your personal data, subject to legal requirements.
  • Marketing Preferences: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails.
  • Cookies: You can manage cookie preferences through your browser settings (see Section 6).

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

  • Essential Cookies: Necessary for website functionality, including shopping cart and checkout processes.
  • Performance Cookies: Help us understand how visitors use our site to improve it.
  • Marketing Cookies: Used to show relevant product recommendations and ads (with your consent).

You can control cookies through your browser settings, but disabling essential cookies may affect website functionality.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy occasionally.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our pet-loving team:

Blue Boo Pet Care Shop
243 Black Oak Hollow Road
San Jose, US 95113
Email: [email protected]

Thank you for trusting Blue Boo Pet Care Shop with your pet’s needs and your personal information. We’re committed to protecting both with the same level of care and attention to quality.