At Blue Boo Pet Care Shop, we want you and your furry friends to be completely satisfied with every purchase. If you’re not happy with an item, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it
  • The item must include all original tags and labels
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or used pet food (both Dry Food and Wet Food categories)
  • Used grooming tools from our Grooming category
  • Opened treats from our Treats category

Note: Damaged or defective items are exempt from these restrictions – please contact us immediately if you receive a faulty product.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request. Use our template below to ensure we have all necessary information.
  2. Wait for approval – We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package your return – Securely pack the item(s) in the original packaging if possible, including all accessories and documentation.
  4. Ship your return – Send the package to our returns center at:
    Blue Boo Pet Care Shop Returns
    243 Black Oak Hollow Road
    San Jose, US 95113

    You are responsible for return shipping costs unless the return is due to our error.

  5. Receive your refund or exchange – See details below about processing times.

Return Request Email Template

To expedite your return, please use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Blue Boo Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Quantity: – Reason for return/exchange: For exchanges, please specify replacement item: – Product Name: – Quantity: I have reviewed the return policy and confirm the item(s) meet all return requirements. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Processing

Once we receive and inspect your return:

  • Refund method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution

For exchanges, we will ship your replacement item once we process your return. Shipping times will follow our standard delivery estimates.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed
  • You won’t be responsible for return shipping costs in these cases

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees or import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions?

Our pet-loving customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Blue Boo Pet Care Shop, 243 Black Oak Hollow Road, San Jose, US 95113

Thank you for shopping with Blue Boo Pet Care Shop – where your pet’s happiness and your satisfaction are our top priorities!