At Blue Boo Pet Care Shop, we want you and your furry friends to be completely satisfied with every purchase. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing Time

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve you better:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding some remote areas in Asia and other select regions). Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Returns & Exchanges

Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items: For health and safety reasons, we cannot accept returns on opened food products (including Dry Food, Wet Food, and Treats) or used grooming products.

Return Process

Follow these simple steps to return an item:

  1. Contact our customer service at [email protected] to initiate your return and receive a Return Authorization Number (RAN)
  2. Pack the item securely in its original packaging
  3. Include a copy of your order confirmation or receipt
  4. Clearly write the RAN on the outside of the package
  5. Ship the package to: Blue Boo Pet Care Shop, 243 Black Oak Hollow Road, San Jose, US 95113

Refunds

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the return is due to our error

Exchanges

We currently don’t offer direct exchanges. To exchange an item:

  1. Return the original item following our return process
  2. Place a new order for the item you want

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping at Blue Boo Pet Care Shop – where your pet’s happiness is our top priority!