Term and Conditions

Welcome to Blue Boo Pet Care Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium pet products. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 License to Use

Blue Boo Pet Care Shop grants you limited license to access and make personal use of this website. You may not download, modify, or reproduce any content without our express written permission.

1.2 Intellectual Property

All content on this website including text, graphics, logos, product designs, and images are the property of Blue Boo Pet Care Shop and protected by international copyright laws. Our product categories (Bowls & Feeders, Dry Food, Grooming, Toys, Treats, Wet Food) represent our unique product offerings.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur. All pet food products are for animal consumption only.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You agree to provide current, complete and accurate purchase information.

3.3 Pricing

All prices are in US dollars. We reserve the right to correct pricing errors that may occur.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship to most regions worldwide except Asia and remote locations. Delivery times are estimates and not guaranteed.

4.3 Order Processing

Orders typically process within 1-2 business days. You will receive tracking information once your order ships.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

• Item must be unused, in original packaging with all tags
• Proof of purchase required
• Certain items cannot be returned for health reasons (opened food, used grooming tools, opened treats)

5.2 Return Process

Contact us at [email protected] within 15 days to initiate a return. You are responsible for return shipping unless the return is due to our error.

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Bank processing may take additional 5-10 days.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining confidentiality of your account information and password.

6.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Submit false or misleading information

7. Limitation of Liability

Blue Boo Pet Care Shop shall not be liable for any indirect, incidental or consequential damages arising from:

• Use or inability to use our products or website
• Unauthorized access to your transmissions
• Any third party conduct

Our total liability for any claim shall not exceed the amount you paid for the product(s) in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of California, USA, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

11. Contact Information

For questions about these Terms, please contact us at:

• Email: [email protected]
• Mail: Blue Boo Pet Care Shop, 243 Black Oak Hollow Road, San Jose, US 95113